frequently asked Questions
Which hairpiece is right for me? Which outfit size should I choose? What happens if I don't want the hairpiece? Should I really click submit order ?
So many questions and uncertainties...
We want you to feel completely comfortable with your order and be able to order risk-free!
Here you will find answers to your questions about our hairpieces and your order!
Generally
Can I change the parting of my hairpiece (topper & wig)?
Yes, the crown is completely changeable. To change the parting, lightly wet the top of your head and comb the hair in the desired direction. A hairdryer can help you fix it. A pony is also possible without any problems.
Do I have the right to return?
Naturally. The 14-day return policy applies to all hairpieces ordered in the shop. Custom-made items or on-site purchases cannot be exchanged or returned. The hairpiece must arrive at HAIR BEAUTYS unchanged within 14 days. No changes are permitted. No exceptions! The right to return expires if hairpieces are changed. The costs of return shipping must be borne by the customer.
Refund of the purchase price to the original source of payment within 5-10 days of receipt of goods. Questions about receipt of the goods (please check the tracking number) and the status of the refund cannot be taken into account.
How do I find the right color?
Take a photo of your own hair in a freshly washed, dry state in front of a good daylight window facing outside. Alternatively, outside in partial shade - NO DIRECT SUNLIGHT - check which ladies in the shop best match your hair color and compare them with your own hair using screenshots. Are you unsure? No problem! Arrange a personal consultation or send us your photos by email to HAIR-BEAUTYS@gmx.de , we will get back to you as soon as possible with a selection.
What does the density say about the hairpiece?
70-110 normal hair density, 110-130 normal hair density plus extra such as B. through few extensions, 130-150 normal hair density plus extra such as. B. many extensions.
Can I work on the hairpiece as usual with a hairdryer or straightening iron?
Yes, our HAIR BEAUTYS products are exclusively made from high-quality real hair, which can be styled and styled as usual. If possible, always try to let your hairpiece air dry first and then, if necessary, use styling tools. Any use of styling heat reduces longevity.
Where is HAIR BEAUTYS located? Can I make an appointment on site and try on possible hairpieces?
Of course you can visit us in person in Krefeld (near Düsseldorf), please make an appointment here in advance. The personal appointments are scheduled for 1-1.5 hours and cost €45 in advance. The €45 will be charged in full upon purchase. You can try out all the matching hairpieces on site.
How do I best care for my hairpiece?
All HAIR BEAUTYS customers receive complete care instructions including product recommendations upon purchase.
Does HAIR BEAUTYS ship internationally?
Yes, please note the shipping regulations at checkout.
Do you offer custom-made products? How long is the delivery time?
Yes HAIR BEAUTYS offers custom-made products, please write us an email or arrange a personal conversation. Depending on the lead time, custom-made products have a delivery time of 2-6 months.
What hair quality does HAIR BEAUTYS offer?
HAIR BEAUTYS only processes premium human hair in Remy quality. Remy means that the cuticles on the hair all face the same direction (like your own hair). Of course, there are different levels of quality when it comes to hair itself. Since we wear our hairpieces every day, the premium quality and longevity of our hair is more than important to us.
Do the hairpieces dry smoothly?
Yes, unless mentioned several times in the description, all hair dries smooth.
Can I sleep with a hairpiece?
Single nights on a school trip or with a new partner are of course possible. In general, we would strongly advise against this, as it will significantly shorten the lifespan of your hairpiece.
Can I dye the hairpiece?
Of course, you can also edit the color of your hairpiece at the hairdresser. Coloring darker is always possible, coloring lighter is not recommended. Use high-quality colors and always dye a test strand first. The hair takes on color quickly! Use the developer as little as possible.
Are there also hairpieces with bangs?
A fringe can easily be cut into any hairpiece. Please discuss this with your hairdresser in advance or contact us if you would like us to take care of this for you.
Topper
How long does a topper last?
The durability depends on various factors (wearing time, use of heat styling devices, care of the hairpiece, etc.). We roughly estimate 1-3 years with daily use.
Do I have enough of my own hair to hold a topper?
A topper can be attached and held in various ways. If you are unsure, please make sure to make an appointment to choose the right hairpiece and minimize possible returns in advance.
Will the clips damage my own hair?
No! HAIR BEAUTYS works exclusively with larger contact surfaces, so the weight is distributed over the entire top of the head and is only held in place by the clips, not fixed!
Can I wear a long topper with short hair?
Row Content
This depends very much on your hair length and density. Please send us a message or arrange a consultation.
Can I do sports with a topper?
Your topper can generally accompany you for FAST everything. For sports, however, we would advise you to wear a baseball cap with a fake hair tie for reasons of comfort and hygiene.
Lace wig
How long does a lace wig last?
The durability depends on various factors (knots formed, wearing time, use of heat styling appliances, care of the hairpiece, etc.). We roughly estimate 1-2 years with daily use.
Can I do sports with my lace wig?
Yes, the lace wig can go with you for FAST everything. For hygiene reasons, however, we would advise you to wear a baseball cap or a sports wig.
Silk top wig:
How long does a Silk Top wig last?
The durability depends on various factors (wearing time, use of heat styling appliances, care of the hairpiece, etc.). We roughly estimate 1-3 years with daily use.
Can I do sports with my Silk Top wig?
Yes, the Silk Top wig can accompany you for FAST everything. For hygiene reasons, however, we would advise you to wear a baseball cap or a sports wig.